About Me
Highlights, balayage, different shades of fashion colors, all styles bleaching, hair rebounding, keratin treatment, digital perm, slap treatment, herbal henna treatment, all kid off cutting, hairs styling for Bridals or functional hair.
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Years of Experience
Roles & Responsibilities
- Provide professional desired effect by shaping, curling, cutting, trimming, bleaching, dyeing, re-bonding, treatment, head spa, tinting hair, shampoo and blowing, and recommendation.
- Handle customers’ need with the best of abilities to design & create hairstyle with up-to-date styling trends.
- Recruit and train employees to ensure the salons are adequately staffed and able to serve clients by recruiting and onboarding new stylists.
- Maintain salon’s financial stability by developing budgets and forecasts, analyzing revenue versus expenses, and reviewing cash flow information.
- To help build and maintain a robust client base, develop and distribute promotional materials and conduct marketing activities.
- Direct and oversee the daily operations of a hair salon, managing a team of stylists while creating a welcoming and positive environment for clients.
Operations
- Create, manage & maintain a complete Salon standard operation process to provide the highest guest service standard.
- Lead, provide mentorship & professional services to guests not limited to hair & scalp consultation/treatments, hairdressing/styling, chemical works & other related scope of work in the salon.
- Recruiting, training, supervising, and appraising staff.
- Manage & abide by company’s policy and code of conduct diligently.
- Lead, motivate, provide training to team members to ensure the provision of high-quality services.
- Provide mentorship & conduct internal and external training programs to equip trainees with high services standards.
- Carry out daily briefing & provide weekly reports for onward actions. E.g. repairs, services recovery.
- Management of manpower rostering and ensuring adequate staff for the salon.
- Provide appropriate recommendations and advice on hair, nails & scalp products, treatments to customers & up-selling of products and packages.
- Assist with schedule/reschedule of appointments for customers & promote credit packages.
- Upkeep prime maintenance of all equipment in the salon.
- Maintain high guests service standards & maintain professional etiquette at all times with guests and also team members.
- Maximizing appointments for each service professional in a fair and consistent manner.
- Resolving operations issues and maintaining high professionalism when dealing with guests.
- Promote Cross-service recommendations
Financial
- Managing budgets, maintaining statistical and financial records (i.e. expenditures).
- Maximizing profitability through target setting & meeting sales targets including, motivating staff.
- Achieving financial results set as a quarterly target by the Management.
- Achieve sales target and assist in boosting sales through database touches with guests.
- Responsible for overall operations cost control.
- Handle administrative tasks including but not limited to payroll, scheduling, inventory, and sales reporting.
- Audit inventory at all outlets in keeping with the stock balance for back bar & retail.
Facility Administration
- Manage, optimize inventory & fulfill product orders.
- Responsible for accuracy in opening and closing of daily POS sales.
- Ensure stock control is maintained to eliminate waste.
- Benchmark & recommend optimal services/product pricing.
- Maintain safe and health conditions by fulfilling mandatory license and legal regulations.
- Executing guests’ communications procedures (including standard telephone communications) using appropriate customer service etiquette.
- Maintain discipline and promote a conducive team-spirited environment.
- Achieve high hygiene, tidiness & cleanliness salon standard.
- Managing Salon operations duties with more than 10 staff.